Delivery

GENERAL INFORMATION 

ALL DELIVERY SCHEDULES ARE DEPENDANT ON COURIER COMPANIES AND, ALTHOUGH THE COMPANIES WE CHOOSE ARE VERY GOOD, THEY SOMETIMES DO FAIL TO DELIVER DUE TO TRAFFIC CONDITIONS, MECHANICAL BREAKDOWN ETC. PLEASE BEAR THIS IN MIND WHEN PLANNING YOUR INSTALL.

England/Wales: Orders £0 to £500 in value delivery cost £20

England/Wales: Orders above £500 in value delivery cost £58

"Named day" or "next day" can usually be arranged (not a "promise" as out of our control but success is high as in 95% or higher). PLEASE CALL FOR PRICE AS DEPENDS ON POSTCODE.

 

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Scotland

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MATERIALS by PARCELFORCE

Materials delivered by Parcelforce Bulk Item Service (should be with you within 5 working days, you receive text updates and can re-arrange as required or collect from depot and can even "leave in safe place" or "with neighbour"). See foot of this page for Parcelforce info. We can do NEXT day for small extra charge.
We assume that you are a sensible, competent person embarking, in a calm and professional manner, on the serious task of installing a solid fuel stove. It follows that you plan projects well in advance and use common sense throughout the project timeline. You are able to accept delivery of large items at your premises as required.
STOVES AND MATERIALS ARE TWO SEPARATE DELIVERIES 
IT IS ALWAYS "BEST" IF SOMEBODY IS IN TO ACCEPT THE DELIVERY. Materials may be left if you are not in (you can add notes for the delivery driver in the checkout SPECIAL INSTRUCTIONS box e.g. leave in porch/leave with neighbour etc.) but please be aware that goods will be on a pallet or in a very large box.
Do not worry about financial loss due to damaged materials deliveries - we will replace damaged materials if notified within 7 days of signing for goods.

STOVES by PALLETWAYS (or similar)

Stoves delivered by Palletways on a "book in" service (we send the stove and you get a call from your local courier depot to establish a good day). We can do NEXT day for small extra charge.
We assume that you are a sensible, competent person embarking, in a calm and professional manner, on the serious task of installing a solid fuel stove. It follows that you plan projects well in advance and use common sense throughout the project timeline. You have the smooth surfaces to accept pallet-truck deliveries and can be there to sign for a stove as required.
STOVES AND MATERIALS ARE TWO SEPARATE DELIVERIES 
So that we know who actually has posession of the stove they must be signed for (no exceptions). Do not worry if you spot damage after you have taken delivery - we will replace damaged goods if notified within 5 working days of signing for goods.
There will only be one driver who will unload a stove from the lorry via a flat and smooth surface to a flat and smooth surface. Drivers will not enter your house. Drivers have the stove on a pallet truck (2" clearance from ground) which DOES NOT do gravel or steps or grass or tight corners. Should a stove require returning to us then it is your responsibility to move it to the flat and smooth area close to where the lorry driver can access it with his pallet truck. If your location is not suitable for a pallet truck delivery it is for you to organise transfer of the stove to and from a location suitable for the pallet delivery (or collection if returning).
Please keep the pallet and wrapping until you know you are happy with the stove (if a stove needs to be returned to us we can send webbing straps to assist).
If a stove is in stock then it will be delivered to you within approx. 3-5 working days of order. If a stove is not in stock then it will likely be delivered to you within 5-10 working days of order. In a small percentage of cases (especially regarding coloured stoves) the wait can be up to 6 weeks. PLEASE EMAIL FOR A ROUGH ETA PRIOR TO ORDERING IF ANY OF THESE SCHEDULES WOULD PRESENT A PROBLEM. Once your stove is ready for local despatch you will be contacted by our agent or a courier and you will then be able to nominate a day for stove delivery.
Do not worry about financial loss due to damaged deliveries - we will replace damaged stoves if notified within 5 days of signing for goods.
AS THESE ARE COMMERCIAL PALLET-BASED DELIVERY COMPANIES YOU WILL NOT BE PROVIDED WITH A TIME OF DAY. THE GOODS CAN ARRIVE ANY TIME BETWEEN 8AM AND 6.30PM AND THERE IS A VERY SMALL POSSIBILITY GOODS MAY NOT ARRIVE ON THE DAY STATED. PLEASE REFRAIN FROM CALLING US "ON THE DAY" AS ALL WE CAN SAY IS THAT THE STOVE IS "OUT FOR DELIVERY".

PARCELFORCE Interactive text and email notifications (AS STATED BY PARCELFORCE)

Put your customers in control of their delivery with our new interactive delivery options.

We send a text to your customers to tell them when we plan to deliver their parcel. If this is not convenient, they can instruct us to deliver on a different day or to a different address (a neighbour or a post office).

Some of the key benefits include:

  • A better, more convenient delivery experience for your customers 
  • Gets the parcel in the hands of your recipient first time round meaning you have more happy customers and fewer customer service issues to resolve.
  • You have full visibility of all communication between Parcelforce and your customers.

We currently offer three delivery messages to recipients:

  • Day of despatch: (email or SMS) advising that the parcel will be delivered the following day.
  • Day of delivery: (SMS) advising that the parcel will be delivered that day, providing the option to reschedule to an alternative day or opt for neighbour or a Post-Office collection.
  • Pre-delivery notification: (SMS) advising customers of their one hour delivery time window