What if I get a lemon? What if I'm unhappy when I unwrap it? What if it does not agree with my chimney?
Chimney and stove not agreeing with each other? Although rare it really does happen and it is usually cured by swapping the stove for another. Why? Who knows? We have had a few stoves that "whistled". When we swapped the stove the problem stopped but when we put the stoves on a different chimney they do not whistle. We have had a few stoves that let smoke into the room when refuelling - swap the stove and the problem is cured. Test the stove on a different chimney and all is well.
Most retailers will not replace or refund if it is a problem with the chimney. You will have to sell your stove yourself (at a great loss as stove second-hand value is very poor) and purchase another.
If your stove's retail price is under £1500: Should you not be happy with your stove for any reason, within the first three months from purchase, we will arrange to have the stove collected from your premises (we pay first £48 delivery collection cost, covers most UK postcodes, you pay additional in rare situation cost rises above £48 for any reason). Stove installed and has been used? No worry. We will pay you up to £100 to have it removed by a Hetas registered installer.
As soon as the stove is back with us we will provide a FULL REFUND of the cost of the stove. We will even post you a pallet and straps as required (you will need to prepare it ready for our driver). This exceptional guarantee lasts for a full three months from date of delivery EVEN IF THE STOVE IS USED as long as normal wear and tear.
Between three and six months, we offer exactly the same but without the £100 stove-removal offer.
On this, you have my word.
Managing Director Stove Fitter's Warehouse and Author of The Stove Fitter's Manual
*The "exceptional money-back guarantee" applies only to black stoves or stoves that have a retail value inc. VAT of £1,500 or less. INSET OR CASSETTE STOVES ARE NOT INCLUDED. STOVES NOT ADVERTISED ON www.stovefitterswarehouse.co.uk are NOT INCLUDED.