Great service from Stove Fitter's Warehouse, I've now bought three stoves from them including this one. The stove itself is sturdy and looks nice. I have the 5kw and the 8kw in another room. The 5kw firebox is a bit on the small side so you have to make sure your logs are quite short to avoid frustration. After about a year of use, the riddling plate on mine gets stuck every time you use it (even with everything perfectly clean and empty) and so is pretty much unusable at the moment (back to using your poker). I called the manufacturer, albeit after about 4 years, to see if they were prepared to do anything to help. They were pleasant enough on the phone but didn't offer a resolution other than £40 + £9.99 postage for a new part. I'd have thought they might offer a discount at least. Apparently at the time I bought it, they didn't offer a 5 year warranty. Think I'll just have to get my angle grinder out and smooth the castings a bit to see if I can solve it myself.