Customer Feedback

From March 8th 2014 onwards any customer can rate our service on Trustpilot. We have no control over these reviews (we cannot delete bad reviews) and all customers will receive an automatic email invitation to comment (triggered on purchase). You can find our reviews on Trustpilot's website.

Reviews received via email

I would like to thank you for supplying with my stove and all the necessary accessories, everything arrived on time prompt and as described. The burner is now installed having done all work by myself whilst using your site for reference, not bad for a cable jointer and is up and running. I will recommend you to all the people I know with full confidence in your service.I have enclosed a few pics of the project, all the best for the future. Regards Paul

May I just say what a fabulous website u have!Cheers, Tom

Going through the planning stages of a new stovax cassette and would just like to say thank you for all the information on your web site – by far the best all in one hive of information I have found!!!

Thank you for all your help in sorting out the delivery issues. Everything arrived on Saturday and was fitted (in wind and lashing rain!) by 17.00. Excellent service and an excellent website


Impressed with your service Julian - it’s refreshing in a world of couldn’t care less suppliers.. Look forward to doing further business with you again soon!

Regards, Phil

A friend mentioned your site, and I have been using it now for weeks while i attempt my own install – it has been by far the best resource I’ve come across for ANY project, so firstly well done for providing it! Lewis

Firstly I just wanted to say what a fantastic website you have created.  The logically sequencing, detail, photographs and sketches make it quite simply BRILLIANT!

Simon Trivella

Just a quick thank you for both your support and your website, without both I wouldn’t have had the confidence to complete this work myself and for the first time.  I now have a beautiful, working and approved wood burner.
Mark McNulty

Just a quick email to say  well done for the information you have posted on the Internet..I have been reading your plumbing advise on gravity feed systems. Faultless information and  advise, there is so much rubbish out there and it’s nice to see a fellow chimney professional who obvisly enjoys his work.
Kind regards Mervyn

Excellent guide & explanation of the building control process. As a BCO, I will recommend your site to anyone prior to installing.
Simon Nichol (Building Control Officer)

Just to say ‘Thank You’ for all the trouble you have gone to setting up this website – it gave me the confidence to defeat the doubters and install our new woodburner (Charnwood C5) including the chimney liner. My only mistake was not to buy what I needed from you – but if we do it again we know where to come to! Many, many thanks Michael Greig

Thanks Julian your website and shop are first class fitted my stove no problem thanks !

David Brady

The building control officer has just visited and seemed happy with everything other than the HardieBacker board that I’d used for the cover plate; even the Technical Data Sheet from JamesHardie wasn’t convincing him. He was only really persuaded when I said that I’d used it on StoveFittersManual’s recommendation!

Thanks again for all your efforts. I feel that I have ended up with the best quality installation possible, which is very reassuring.

Robert Wilson

Hi julian, just to say thanks for supplying the cubic 5 stove and all your info on your site, got everything fitted… in time for xmas , works brilliant! have a good xmas ,michael

Michael Adams

What an amazing fantastic web site!!!

Joey Kelly

Thanks for all your help, in geting my stove in and working. This time last week i knew almost nothing about log burning stoves and after looking at your website and speaking to you on the phone and using your liner kit, im now sat here enjoying my stove. I found your guides very informative and easy to undestand, which was nice as i could form a plan of exactly how i was going to get the liner in, which went almost trouble free execpt i had to remove my chimmley pot as it was not big enough to accept the liner, but when that liner came through into the fire place i was proper happy as i knew the hard work was over, it was a bit tight coming through the dog leg at the bottem but no real hard ship, all i have to do now is purchase a new pot and set it into my stack.
Thanks again

Alan Smith

A builder and I did the job at weekend and everything went brilliantly. After reading your on-line manual, I knew more about fitting flue liners than he did! Thanks for the good info and the specific advice that you gave me.


Hi Julian,
Thanks for all the help and advice on the website. Our Charnwood stove is now installed and running. You have saved me a load of money and I have the satisfaction of having done it all myself.

I have looked at many sites but your web page is the most comprehensive and interesting yet.
I have learnt a lot that I had not realised before. I felt I had to write to congratulate you.
D Shotter

Love love love your website


I just want to say you have a fantastic web site.
All the best

Thanks for the superb installation instructions – really appreciate your effort to help others

Excellent “manual” now feel confident enough to give it a try myself.

Firstly can I say thanks for providing such a brilliant resource. Its hard to find sites with such clear and concise information.

Thanks for a fantastic free resource.

Can I start by saying this site is fantastic and thank you for your time explaining all about wood burners.

Hi mate, brilliant website!!

I’ve read your brilliant Stove fitters Manual from start to finish

First of all can i just say thanks for the information you have provided on your website. It’s a fantastic site and really has inspired me to fit my stove myself!

This is a fantastic website. Well done.

Fantastic site – really exceptional stuff.

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