I recently bought the Ellesmere 4 was not quite sure what to expect. it arrived within a week, opened up the crate it was fantastic, modern, sleek & looked great. The flue & pipe took a lot longer to arrive due to Parcelforce. I fitted it all by my lonesome, everything was in the fitting pack it was good to have every think there inc the screws & drill bit (they arrived in a bag through the post).
I had a problem with the fluepipe but a phone call to arran & a replacement was sent 10 out of 10 would deal with them again. Alan D