This is a great looking stove. Not fitted yet as arrived just before Christmas but it was the right size for our fireplace.
What a great find this company is...Lots of advice and support both online and over the phone.. Decided to purchase the Ekol Crystal 5KW, a fab little stove..Easy to light and control the burn of the wood.... I truly do love it.. When I purchase my next stove I would definitely return to The Stove Fitters Warehouse.
Great service from Stove Fitter's Warehouse, I've now bought three stoves from them including this one. The stove itself is sturdy and looks nice. I have the 5kw and the 8kw in another room. The 5kw firebox is a bit on the small side so you have to make sure your logs are quite short to avoid frustration. After about a year of use, the riddling plate on mine gets stuck every time you use it (even with everything perfectly clean and empty) and so is pretty much unusable at the moment (back to using your poker). I called the manufacturer, albeit after about 4 years, to see if they were prepared to do anything to help. They were pleasant enough on the phone but didn't offer a resolution other than £40 + £9.99 postage for a new part. I'd have thought they might offer a discount at least. Apparently at the time I bought it, they didn't offer a 5 year warranty. Think I'll just have to get my angle grinder out and smooth the castings a bit to see if I can solve it myself.
After plenty of research I found the Stove fitters website and decided on the Ekol Crystal 5.
I contacted Stove fitters and they had this stove ready for me and delivered in 3 days - excellent service - knowledgeable staff - all questions answered really quickly either by e mail or phone. The stiove is excellent – easy to use and great heat output ...
I would definitely recommend the Ekol Crystal 5 and Stove fitters to anyone.