Buying online is a little disconcerting for some. What if I get a lemon? What if I'm happy when I unwrap it?
If your stove's retail price is under £1300: Should you not be happy with your stove for any reason, within the first three months from purchase, we will arrange to have the stove collected from your premises (we pay first £48 delivery collection cost, covers most UK postcodes, you pay additional in rare situation cost rises above £48 for any reason). Stove installed and has been used? No worry. We will pay you up to £100 to have it removed by a Hetas registered installer.
As soon as the stove is back with us we will provide a FULL REFUND of the cost of the stove. We will even post you a pallet and straps as required (you will need to prepare it ready for our driver). This exceptional guarantee lasts for a full three months from date of delivery EVEN IF THE STOVE IS USED as long as normal wear and tear.
Between three and six months, we offer exactly the same but without the £100 stove-removal offer.
On this, you have my word.
Managing Director Stove Fitter's Warehouse and Author of The Stove Fitter's Manual
*The "exceptional money-back guarantee" applies only to black stoves or stoves that have a retail value inc. VAT of £1,300 or less. INSET OR CASSETTE STOVES ARE NOT INCLUDED. STOVES NOT ADVERTISED ON www.stovefitterswarehouse.co.uk are NOT INCLUDED.