I made use of the free design service when we decided to install a new stove in our lounge as it was clearly not going to be a straight pipe to the sky. The design service highlighted the possible pit falls in respect of flue design and we were provided with a solution that met the various requirements for flue design. The order was shipped on a pallet and arrived safely on the day promised. In the process of fitting it became apparent that the insulation for the adjustable T was missing from the consignment. A single phone call and the insulation was in the post and arrived next day. Fitting the flue pipes is straightforward using a little common sense, there are no instructions provided with the items but assembly is straightforward and the only pitfall I made was not realising that when fitting a dual retaining band on the last section above the final bracket that it should have a single band underneath it. I soon spotted this when reading the manufactures guide on the product and it was a two minute job to add one in. The hardest part was getting the 45 degree hole through the living room wall but once that was done and the base support and adjustable T was fitted the rest took about two hours to complete. Product is great and the service was fantastic.
