Refunds

If you cannot find your items using the above process please visit this page

 

UNDAMAGED MATERIALS

If you wish to return an undamaged item please use the link above within 30 days of purchase. Any unused or undamaged item (*except chimney liner **except scenarios) can be returned to us within 30 days of purchase (postage at your organisation and expense although Post Office fine for most items we sell). Items should be packaged in original packaging. Used or damaged items will likely not be refunded although we will strive to be as fair as possible.

*As is the norm with chimney-liner manufacturers, chimney liner CANNOT be returned as this is a customised cut-to-length item direct from manufacturer on your behalf.

*Twin wall scenario designs: individual components are NOT returnable

UNDAMAGED STOVES

If you wish to return an item please use the link above within 14 days of purchase. We will arrange the collection of your stove.

MATERIALS OR STOVES DAMAGED BY OUR COURIERS

If goods are damaged please feel free to accept or reject at the time of delivery (sometimes it is easier to accept the order rather than reject it due to one item of many being damaged). We will replace damaged items even if you have signed for them as long as we are notified within 14 days of purchase. Please use the link above. We will require photographs of damaged items in order to replace (via email is fine). We may ask to collect damaged items, or ask you to return damaged items to us (in the latter case we will refund your reasonable postage costs).

We must be notified of any damaged items within 14 days of the date delivered for a refund to be provided.

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