My name is Julian Patrick, ex-stove-installer, founder/owner of Stovefitter's and author of The Stove Fitter's Manual. That's me next to the blue stove. The other, more handsome younger guy, is Arran who manages the North Wales showroom and warehouse. Between us we have over 40 years experience in the wood stove industry. You'll get one of us if you pick up the phone :-) The young rascal skiving in his bed is Reg, Entertainment's Manager, who is obsessed with rabbits.