Delivery

GENERAL INFORMATION FOR ALL




We are presently offering FREE UK AND NORTHERN IRELAND DELIVERY if spend over £200, where we can afford to do so*. 

Use the gizmo at checkout to choose your preferred delivery day (if this date is "mission-critical" or "can only be this day" best to call us first to manage expectations :-)



*SCOTLAND: PLEASE CALL TO CHECK IF ABOVE "EDINBURGH LINE" (see below) OR IF A FERRY IS INVOLVED. We will strive to keep delivery costs as low as we can.

*NORTHERN IRELAND: WE NOW HAVE MATERIALS DEPOT IN NORTHERN IRELAND AND CAN DELIVER MATERIALS FREE OF CHARGE. WE DO NOT DELIVER STOVES TO NORTHERN IRELAND.

   

*SCOTLAND & "OVER-WATER DELIVERIES"

If you are on the Scottish mainland and under an imaginary line crossing through Greenock and St. Andrews then same delivery costs as England/Wales.

Above or west of the line please call us for a quote.

We do not deliver over water except materials within Northern Ireland.

MATERIALS BY PARCELFORCE (smaller items)

We assume that you are a sensible, competent person embarking, in a calm and professional manner, on the serious task of installing a solid fuel stove. It follows that you plan projects well in advance and use common sense throughout the project timeline. You are able to accept items at your or your customer's premises as required.

STOVES AND MATERIALS MIGHT BE TWO SEPARATE DELIVERIES 

IT IS ALWAYS "BEST" IF SOMEBODY IS IN TO ACCEPT THE DELIVERY. Materials might be left if you are not in but you must leave a signed note for the driver in a highly visible place and it is at the driver's discretion whether to leave in your "safe place".

Do not worry about financial loss due to damaged materials deliveries - we will replace damaged materials if notified swiftly (see our Returns & Refunds page).

MATERIALS DELIVERIES BY PALLET (FULL TWIN-WALL SYSTEMS OR 12M+ OF CHIMNEY LINER)

We assume that you are a sensible, competent person embarking, in a calm and professional manner, on the serious task of installing a solid fuel stove. It follows that you plan projects well in advance and use common sense throughout the project timeline. You have the smooth surfaces to accept pallet-truck deliveries and can be there to sign for as required.

STOVES AND MATERIALS MIGHT BE TWO SEPARATE DELIVERIES 

So that we know who actually has possession pallets must be signed for (no exceptions). Please see our Returns & Refunds page for further information and to ensure that you are informed of our policy on damage.

There will only be one driver who will unload a pallet from the lorry via a flat and smooth surface to a flat and smooth surface. Drivers will not enter your house. Drivers have the goods on a pallet truck (max. 2" clearance from ground) which DOES NOT traverse gravel or steps or grass or tight corners. Should goods require returning to us via a "collection" then it is your responsibility to move the pallet to a flat and smooth area close to where the lorry driver can access it with his pallet truck. If your location is not suitable for a pallet truck delivery it is for you to organise transfer of the goods to and from a location suitable for the pallet delivery (or collection if returning).

Please keep the pallet and wrapping until you know you are happy with the goods (if goods need to be returned to us we can send webbing straps to assist).

AS THESE ARE COMMERCIAL PALLET-BASED DELIVERY COMPANIES YOU WILL NOT BE PROVIDED WITH A TIME OF DAY. THE GOODS CAN ARRIVE ANY TIME BETWEEN 8AM AND 6.30PM AND THERE IS A VERY SMALL POSSIBILITY GOODS MAY NOT ARRIVE ON THE DAY STATED. PLEASE REFRAIN FROM CALLING US "ON THE DAY" AS ALL WE CAN SAY IS THAT THE GOODS ARE "OUT FOR DELIVERY".

PALLET DELIVERIES: STOVES

We assume that you are a sensible, competent person embarking, in a calm and professional manner, on the serious task of installing a solid fuel stove. It follows that you plan projects well in advance and use common sense throughout the project timeline. You have the smooth surfaces to accept pallet-truck deliveries and can be there to sign for a stove as required.

STOVES AND MATERIALS MIGHT BE TWO SEPARATE DELIVERIES 

So that we know who actually has possession of the stove they must be signed for (no exceptions). Please see our Returns & Refunds page for further information and to ensure that you are informed of our policy on stove damage.

There will only be one driver who will unload a pallet from the lorry via a flat and smooth surface to a flat and smooth surface. Drivers will not enter your house. Drivers have the goods on a pallet truck (max. 2" clearance from ground) which DOES NOT traverse gravel or steps or grass or tight corners. Should goods require returning to us via a "collection" then it is your responsibility to move the pallet to a flat and smooth area close to where the lorry driver can access it with his pallet truck. If your location is not suitable for a pallet truck delivery it is for you to organise transfer of the goods to and from a location suitable for the pallet delivery (or collection if returning).

Please keep the pallet and wrapping until you know you are happy with the stove (if a stove needs to be returned to us we can send webbing straps to assist).

AS THESE ARE COMMERCIAL PALLET-BASED DELIVERY COMPANIES YOU WILL NOT BE PROVIDED WITH A TIME OF DAY. THE GOODS CAN ARRIVE ANY TIME BETWEEN 8AM AND 6.30PM AND THERE IS A VERY SMALL POSSIBILITY GOODS MAY NOT ARRIVE ON THE DAY STATED. PLEASE REFRAIN FROM CALLING US "ON THE DAY" AS ALL WE CAN SAY IS THAT THE STOVE IS "OUT FOR DELIVERY".