As said in the first Trustpilot review, we visited in person and received excellent advice. The stove, flue liner and all the associated fittings arrived quickly as promised. It looks like they are drop shipped from the stove maker, in our case Saltfire, and a warehouse elsewhere for the flue liner and fittings. Both arrived on pallets from two separate transport companies. Both of the drivers were helpful. Our fitter says the kit is what he would normally use. Recommended.